Farm Bureau: Highest Customer Satisfaction

Third Consecutive Year of Highest Customer Satisfaction Among Auto Insurers in Texas

Waco, TX (June 23, 2014) – The Texas Farm Bureau Insurance Companies® announced today they have received the “Highest Customer Satisfaction Among Auto Insurers in Texas” according to the recently released J.D. Power 2014 U.S. Auto Insurance StudySM. This is the third consecutive year Texas Farm Bureau Insurance has received an award from J.D. Power for auto insurance customer satisfaction.

“We were so honored when we received the notification we had the highest score for our state again,” said Mike Gerik, Executive Vice President for the Texas Farm Bureau Insurance Companies. “We are committed to delivering solid insurance products and a superior level of personal service to our 500,000+ member families on a daily basis. To receive this award for the third consecutive year is such a privilege for all of us.”

“We are here to serve our member families,” said Dendy Scott, Agency Manager for Comanche County. We live in these communities; we are Texans serving Texans. Our member families deserve the very best we have to offer; it is so humbling to know the value and personal service we pride ourselves on delivering was recognized again with this award.”

Texas Farm Bureau Insurance received a score of 852 out of a possible 1,000 points. The J.D. Power study measures customer satisfaction across five factors: interaction; price; policy offerings; billing and payment; and claims.

For more information: http://www.jdpower.com/press-releases/2014-us-auto-insurance-study

Texas Farm Bureau received the highest numerical score among auto insurance providers in Texas in the proprietary J.D. Power 2012-2014 U.S. Auto Insurance StudiesSM (Central Region in 2012). 2014 study based on 44,661 total responses measuring 8 providers in Texas and measures opinions of consumers with their auto insurance provider.

Proprietary study results are based on experiences and perceptions of consumers surveyed March-April 2014. Your experiences may vary. Visit jdpower.com.

About Texas Farm Bureau Insurance®:

For over six decades Texas Farm Bureau Insurance has been protecting our members’ moments – the big, the small, and the everyday. Our 800+ agents and over 300 claims personnel provide prompt, efficient, personal service to our more than 500,000 member families all across our great state. With auto, home, farm and ranch, life, health, as well as other insurance products – we’ve been protecting Texans since 1952.

For more information, please visit txfb-ins.com.

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